Frequently Asked Questions

DigitalWin was founded by some of the early pioneers in the online gaming industry. Our management team and staff have many years of experience in all phases of gaming operations and have seen it all. Our team members have worked for or with some of the largest gaming operators in the industry and have the years of experience necessary to help new operators avoid common pitfalls as well as the ability to be on the same page with experienced partners. We will get you launched and operating on the right foot.

Our founders foresaw the need for this in 2003. That is one of the reasons we established DigitalWin: to assist land-based gaming operators with their transition to online gaming. Gone are the days of just brick-and-mortar as a stand-alone venture. The casino of the future must have an online presence and, if not allowed in their jurisdiction, should push their regulators to embrace regulated online gaming while creating online social gaming initiatives to build online player databases for cross-marketing.

We have partnered with traditional casinos and, along our journey, developed systems specifically designed to boost overall gaming revenue and drive activity in both directions. It is not a zero-sum game between online and land-based play. The most successful programs embrace this fact and consider the two segments as forming one larger gaming ecosystem.

To deliver on this mission, we have worked with our land-based partners to create systems that tie land-based gaming operations to the online world. If done properly, a casino should see an additional 30-40% revenue increase from their existing player base. Add the additional business that can come with an online presence combined with the credibility of a land-based operation, and the sky is the limit.

We have pioneered a great deal of these first-of-a-kind transition systems, including:

  • Cross-registration systems allowing for online account creation at the point of loyalty card registration and vice versa.
  • Cage systems to expedite online deposits and in-property withdrawals.
  • Data accessibility for single view analysis and wholistic player CRM.
  • Cross-reward programs to tie land-based play to online bonusing and online play to land-based rewards and incentives.
  • Loyalty card & CRM integration (currently supporting IGT, WinSys, and others).
  • Loyalty points cross-redemption.
  • On-floor support booths for online player service

If the question is… Does DigitalWin have the experience to partner with land-based casinos looking to go online?… the answer is, quite frankly, we wrote the book on it!

If your organization is investing real capital in marketing initiatives to grow your brand, you can’t afford to have your technology team fail to support your needs.

In addition to being a highly rated and well-established platform provider with decades of industry innovation and experience, we’ve poured our collective knowledge and passion for online gaming into the DigitalWin Platform and Operating Modules.

We offer more, much more:

  • Web, Mobile, Cabinet, Tablet, Kiosk, Live Streaming, and POS systems are supported.
  • Thousands of casino games and the most extensive sports content available… more than you will ever need.
  • Customer engagement tools and built-in gamification
  • Complete Content Management System to manage daily marketing tasks
  • Tried & True Technology which has transacted billions of dollars in real-money wagers.
  • An operator mindset focused on supporting your success.
  • A mission to be technology evangelists, knowing that we need to be fast and agile for our clients to gain competitive advantage.
  • A culture that is always innovating in support of our clients.

In addition to all the “bells and whistles” you need to compete against the industry’s biggest brands, we take pride in pioneering dozens of exclusive software features that are unique to our clients. We take pride in leading our clients into new realms like social gamification (challenges, badges, etc.), tournament play, specialized engagement contests, CRM with generative AI combined with big data analysis, live streaming gaming, metaverse gaming, live betting, micro betting, and more.

The scope and breadth of our systems and features have been built over decades to support real gaming operations. This fact alone sets us apart from the rest and ensures your competitive advantage.

Our games, platform, and game modules are certified by the industry’s leading testing labs (GLI & BMM) and will pass compliance in any gaming jurisdiction.

DigitalWin is one of the few platform companies that also maintains its own game studio. From game design to game math creation, software and web development, award-winning graphics, special lighting, sound, and 3D rendering, we can turn your creative ideas into reality. All games are delivered certified by one of our game lab partners, so they will qualify for use in any jurisdiction.

From corporate set-up and licensing consulting to payments integration to software and customer servicing, DigitalWin has the infrastructure in place to cover your needs. DigitalWin maintains an operational support center for our clients who wish to take advantage of our extreme economies of scale to reduce their overhead expenses and increase their profitability. If you are a land-based casino, an affiliate, a super affiliate, or a seasoned operator who wants to reduce your set-up investment so that you can concentrate on marketing, then DigitalWin has competitive turn-key solutions for you in place that are ready to go.

While this can depend on jurisdiction and licensing choices, rest assured that the DigitalWin platform is built to get your customized gaming website up and running as quickly as possible. Our solutions are customized to your needs. Our average software set-up time with brand customization is typically 1-2 months, depending on how fast you want to go and the level of customization you are seeking.

When you choose DigitalWin, you don’t get a boxed solution that is one size fits all. Rather, DigitalWin is your IT Partner. You will receive access to teams of people with decades of experience, along with a dedicated success manager who is in your corner and aligned with your goals. Behind your success manager, you’ll have an IT team to take care of all your technical needs. After you launch, we continue to act as your solutions team. We continually innovate your product and provide our clients with the staff and experience to take their gaming brands to higher levels of customization if they so desire.

Our DigiOne aggregation module is designed to integrate third-party games and aggregate them into a one-seamless connection. We also keep a separate IT team focused on integrating new content, which is added daily as soon as it becomes available; if we don’t already have a game provider or a game you want, ask for it, and it’s yours. And remember, if you need custom localized or branded content for a specific market, we can even build it for you from scratch.

While DigitalWin is a platform provider and can offer a complete solution, we recognize that many operators have their own proprietary gaming platforms. All our content is easily integrated into your existing platform via a simple API integration. Whether you want an experienced team managing your game integrations and adding new games as fast as they come on board or wish to add any of our content modules to your existing platform, our systems are built to have true plug-and-play capabilities.